Customer Account Specialist

Responsibilities

General Summary:

ELANTAS North America, Inc. is seeking a Customer Account Specialist to provide customer-facing support with the sale of the organization’s products and services in both domestic and international markets. This role is based on-site in St. Louis, MO.

The position is responsible for managing customer purchase orders and maintaining accurate customer information to support the commercial process. Key responsibilities include processing orders, handling inbound and outbound communications with customers, preparing documentation, providing telephone support, and performing other related administrative tasks.

Specific Responsibilities:

• Serve as the primary point of contact for general customer inquiries related to products and orders, primarily via email.
• Validate, enter, and maintain customer purchase orders with accuracy and attention to detail.
• Acknowledge customer orders and provide timely updates regarding order status, delays, pricing, and other relevant information.
• Collaborate with internal departments to confirm pricing, product availability, lead times, transportation arrangements, and order prioritization.
• Represent ELANTAS North America in all customer communications, including emails, phone calls, and meetings.
• Advocate for customer needs and feedback during internal discussions and decision-making processes.
• Obtain freight quotes and booking details for international shipments as needed.
• Prepare documentation for international shipments, including IMDG documentation for hazardous or dangerous goods.
• Coordinate with freight forwarders to arrange FCL/LCL ocean and air shipments of hazardous and non-hazardous materials.
• Partner with the manager to maintain customer-specific product descriptions, specifications, packaging instructions, and other relevant details.
• Initiate and process requests for returns, credits, debits, customer account changes, and quality notifications.
• Investigate and resolve a wide range of issues related to order status, product or service inquiries, pricing discrepancies, delivery timelines, and billing adjustments, in collaboration with customers and internal teams.
• Support team members to help balance workload across the department.
• Participate in occasional travel for training, customer visits, or off-site meetings as required.
• Utilize experience and judgment to plan and execute assignments. Tasks are varied and performed under general supervision, occasionally requiring complex problem-solving with support from management or technical teams.
• Contribute to a safe and healthy work environment by following safety protocols, using provided equipment properly, and reporting any unsafe practices or hazardous conditions immediately.

Requirements

Education & Experience:

• High school diploma or GED is required.
• 2–3 years of experience in a professional environment requiring effective problem-solving, sound decision-making, multitasking, and meeting deadlines.
• Customer-facing experience preferred
• Experience with SAP preferred.
• Must either hold current CFR 49/IMDG certifications or be able to obtain them within 12 months of hire. IATA certificate a plus.

Knowledge, Skills & Abilities:

• Prior export experience is a plus.
• Proficiency in Microsoft Word and Excel preferred. Experience with manufacturing software is a strong advantage.
• Exceptional oral and written communication skills, with the ability to interact effectively across all levels of the organization.
• Strong phone presence and professionalism in responding to customer inquiries, while consistently adhering to company policies.
• Demonstrated ability to prioritize tasks, manage multiple responsibilities, and work independently with minimal supervision.
• Excellent organizational and problem-solving abilities.

Physical Requirements:

• Requires tolerance of sitting for up to (4 hr.) continuously, for a total of up to (7 hr.) per (8 hr.).
• Must be able to see, speak and read in English.

Work Environment:

• Required to be on-site 5 days a week during training period
• May be eligible for remote work policy of 2 remote days per week
• Must be able to work with company policies, guidelines, procedures, systems, processes & tools

Contact Person

 Marcy Arrowood
HR Team
Phone: (+1) 3144029680