Customer Service Representative

Responsibilities

Responsible for managing customer interactions, processing sales- and sample orders and other inquiries to deliver accurate and timely service. 

• Process customer purchase orders, sample orders and order changes, verify inventory availability, confirm shipping details.
• Interface with Production, Shipping and Sales staff as needed.
• Ensure timely shipment of orders.
• Maintain clear and timely communication with customers regarding order status, shipping updates and other inquiries.
• Prepare orders for export shipment in coordination with Export Coordinator
• Process customer consignment orders and manage consignment consumption

Requirements

• Associate or bachelor’s degree in business administration, communications, or a related field is preferred.
• Minimum of 2 years of customer service experience, ideally within a manufacturing or production environment.
• Familiarity with order processing, invoicing, and ERP systems (SAP experience strongly preferred).
• Proficient computer skills (MS Word, Excel, Outlook, ERP System and CRM).
• Accurate typing and data entry skills.

Contact Person

 Michelle Augustine
HR Team
Phone: (+1) 4409547598