Customer Account Manager

Responsibilities

The Customer Account Manager is responsible for managing customer relationships and ensuring exceptional service for both standard and priority accounts. This role combines customer-facing support with strategic account management to strengthen relationships, drive growth, and deliver a superior customer experience. The position involves handling purchase orders, coordinating logistics, and resolving issues.

• Serve as the primary point of contact for customer inquiries, orders, and account management

• Validate, enter, and maintain customer purchase orders with accuracy and attention to detail

• Provide timely updates on order status, pricing, and delivery timelines

• Develop and maintain strong relationships with customers at multiple functional and hierarchical levels

• Collaborate with internal teams to confirm pricing, product availability, lead times, and transportation arrangements

• Prepare  documentation for international shipments, and hazardous goods compliance (IMDG/IATA/CFR 49).

• Review contracts, coordinate with internal departments and stakeholders as required

• Coordinate with freight forwarders for ocean and air shipments

• Represent the company in all customer communications, including meetings, calls, and emails

• Monitor account balances and ensure timely payments

• Identify growth opportunities within priority accounts and develop strategies to increase sales

• Stay informed on new products, services, and market trends to support customer needs

• Prepare annual forecasts and maintain records of activities.

• Initiate and process requests for returns, credits, debits, customer account changes, and quality notifications.

• Support team members to balance workload and contribute to a safe work environment

Requirements

• Bachelor’s degree in business related field preferred but not required 

 Previous experience in manufacturing industry strongly preferred but not required

• 1-2 years knowledge of SAP and international shipping regulations (CFR 49 / IATA / IMDG) preferred but not required

• Minimum 1-2 years’ experience with customer-based relationships

Contact Person

 Christina DeLucia
HR Team
Phone: (+1) 5183447234